Refund policy

Returns & Refunds

We want you to love your NESTLY HAUS finds. If something isn't right, we'll help.

30-day returns

You can request a return within 30 days of receiving your order. Items must be unused, in original condition and packaging.

How to start a return

Contact us through our Contact page with your order number and reason for return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without approval can't be processed.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a free replacement or a full refund, and you won't need to pay for return shipping. In many cases, you won't need to send the item back at all.

Change of mind

For change-of-mind returns, return shipping is the customer's responsibility and original shipping fees are non-refundable. We recommend using a tracked shipping service.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Non-returnable items

Used items, items not in original condition, and gift cards can't be returned unless they arrived damaged or defective.

Questions?

Reach out through our Contact page and we'll get back to you within 1–2 business days.